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Guarantee & Services

Guarantee & Services

Effective November 1, 2008

Lifetime Guarantee on all trees and shrubs.*
*Excludes - Annuals, Sod, Perennials, houseplants, tropicals and holiday plants. 

  • All returned trees and shrubs must be accompanied by original receipt.
  • A refund will only be issued for saleable product in the same manner it was purchased.
  • Dead or non-saleable trees and shrubs will be replaced with the same product purchased or a merchandise credit will be issued for the original amount paid. Only one plant replacement is allowed. If the replacement plant dies it is not eligible for the lifetime guarantee. 
  • There are no refunds or merchandise credits for trees and shrubs that were not properly watered. 
  • Change in home ownership is not transferrable.

Return Policy:
Pike Nurseries have been providing top quality garden products for over 50 years. If you are not satisfied with your purchase within 90 days, we will gladly replace it or refund your purchase price upon proof of purchase subject to the following guidelines:

  • All returns and exchanges must be accompanied by original receipt and completed within 90 days of purchase.
  • A refund will only be issued for saleable product in the same manner it was purchased.
  • We cannot return or exchange dead or non-saleable plant material at any time (unless covered by the Lifetime Guarantee on trees and shrubs noted above.)
  • An exchange or store credit will be issued only for the amount paid at the time of original purchase.
    • If an exchange or merchandise credit is not desired, a refund will be offered on saleable product only in the following manner:
      • Credit card purchases will be refunded to the same card it was purchased.
      • Check purchases will be refunded in cash after 14 days from the date the check was written, not to exceed $100.00.  All purchases by check or cash greater than $100.00 will be issued a check from our corporate office within 10 business days.
      • Cash purchases will be refunded in cash, not to exceed $100.00.  Purchases greater than $100.00 will be issued a check from our corporate office within 10 business days of the return.
  •   If you received a Pike product as a gift and no receipt is available, an exchange may be accepted with management approval. However, we reserve the right to refuse an exchange without a receipt.  

Free Delivery
Pike Nurseries will deliver any purchase exceeding $500.00 to your home for free*. Additional delivery services are available to make your life a little easier. Please contact your local Pike store to confirm delivery options and scheduling.

  • For purchases from $1.00 to $250.00 there will be a $50.00 delivery charge.
  • Purchases from $251.00 to $499.99 will be charged $25.00.

* The following items are excluded from free delivery: Fountains, Pallet quantities of stone, Pallet quantities of sod and Pine straw. Deliveries exceeding 10 miles from the store will incur an additional fee. See store for details.

Military Discount
Pike Nurseries is proud to support the men and women we have served our country. Every Wednesday Pike Nurseries will extend a 10% military discount to men and women who are currently serving in, or retired from, a qualifying branch of the Armed Services, and have a valid military ID Card.

This discount is valid on all regular priced items. Exclusions include pine straw, sod, propane, sale items, gift cards and services. The military discount cannot be combined with any other discounts including the Play in the Dirt reward points. 

Senior Day
Save 10% on all regular-priced merchandise every Wednesday if you’re at least 60 years old. Sod, gift cards and sale prices excluded. Cannot be combined with any other discounts including Play in the Dirt reward points or military discount.

Potting Service
Short on time? Have our experts plant the perfect container garden for you. Pick a pot, soil and plant assortment and we’ll do the rest! Price varies depend on the size of the pot.

Special Orders
We love special orders. We specialize in ordering those hard-to-find items that may not be in stock. If it’s available, we’ll find it for you. Visit your local Pike Nurseries to place a special order.