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Guarantee and
Services

Lifetime Guarantee on All Trees and Shrubs

We are committed to your gardening success and strive to be your preferred nursery. In living our commitment to "Gardening without Guesswork", we guarantee all outdoor trees and shrubs for life.

Excludes: Annuals, perennials, sod, houseplants, tropicals, holiday plants, clearanced trees and shrubs, as well as plants not properly watered.

  • All returned trees and shrubs must be accompanied by the original receipt.
  • A cash or credit card refund will only be issued for the saleable product, in the same manner, it was purchased.
  • Dead or non-saleable trees and shrubs will be replaced with the same product purchased or merchandise credit will be issued for the original amount paid.
  • Only one plant replacement is allowed. If the replacement plant dies it is not eligible for the lifetime guarantee.
  • There are no refunds or merchandise credits for trees and shrubs that were not properly watered.
  • Lifetime Guarantee is non-transferrable with a change of homeownership.

Return Policy

  • All returns and exchanges must be accompanied by the original receipt and completed within 90 days of purchase.
  • A refund will only be issued for the product, in the same manner, it was purchased. Cash purchases over $100 will be refunded by check request.
  • Dead or performing poorly plant material cannot be exchanged or refunded. Unless covered by the Lifetime Guarantee on trees and shrubs. An exchange, store credit, or merchandise return will be issued only for the amount paid at the time of the original purchase. Cash refunds over $100 will be issued by check request.
  • Check purchases will be refunded in cash after 14 days from the date the check was written, not to exceed $100.00. All purchases by check or cash greater than $100.00 will be issued a check from our corporate office within 10 business days.
  • If you received a Pike product as a gift and no receipt is available, an exchange may be accepted with management approval. However, we reserve the right to refuse an exchange without a receipt.

Delivery

Pike Nurseries can deliver your purchase within a 10-mile radius starting at $50; Base delivery fee increases with the size of the order up to $100, excluding sod, fountains, and statuary which will incur a third-party delivery fee. Deliveries exceeding 10 miles from the store will incur an additional mileage fee. Large items that require two or more people to deliver are also subject to an additional fee.

Purchasing a fountain or statue? No problem. We have a service provider that can deliver and set it up. Delivery pricing varies by size and weight. Pallet quantities of sod, stone, and pine straw are subject to additional fees.

Please contact your local Pike store to confirm delivery options and scheduling.

Military Discount

Pike Nurseries is proud to support those who have served our country. Every day Pike Nurseries extends a 10% military discount to active or retired members of a qualifying branch of the Armed Services with a valid military ID card. Exclusions include sod, grills, propane, special orders, gift cards, and services. Cannot be combined with other discounts, offers, or our Play in the Dirt Club rewards program.

Senior Discount

Save 10% on all regular-priced merchandise every day if you're at least 60 years old. Exclusions include sod, grills, propane, special orders, gift cards, and services. Cannot be combined with other discounts, offers, or our Play in the Dirt Club rewards program.

Potting Service

Short on time? Have our experts plant the perfect container garden for you. Pick a pot, soil, and plant assortment, then we'll do the rest! Price varies depending on the size of the pot.

Special Orders

We specialize in ordering those hard-to-find plants and items that may not be in stock. If it's available, we'll find it for you. Visit your local Pike Nurseries to place a special order or go to the Contact Us page to send us a note.

Price Matching

Price Matching is limited to www.pikenursery.com and www.shop.pikenursery.com at the time of purchase in-store. If you find a product that's in stock at your neighborhood Pike Nurseries for a lower price on our website, we'll match the price as long as the identical product is in stock at your neighborhood store. During checkout just let our friendly associate know by showing them the product on either www.pikenursery.com or www.shop.pikenursery.com and let they will price match it. Restrictions, exclusions, and limitations apply*.

*Restrictions, Exclusions, and Limitations: We do not match the price of: past purchases with newly advertised pricing, price errors, items on manager special or clearance, out-of-stock items or special orders. We reserve the right to modify or cancel our Price Match policy at any time without prior notice.