Privacy Policy
Effective as of January 1, 2020
Armstrong
Garden Centers, Inc. and Pike Nurseries Acquisition, LLC is committed to
protecting your personal information. We are committed to responsible
information handling practices and safeguard your personal information in
compliance with all applicable federal and the State of California privacy
laws.
Armstrong
Garden Centers, Inc. is the parent company of the Armstrong Garden Centers
retail stores, Armstrong Growers and Pike Nurseries Acquisition, LLC. Our websites
("www.armstronggarden.com"), ("www.armstronggrowers.com")
and ("www.pikenursery.com') is operated by Armstrong Garden Centers Inc.
Security
Personal
information provided on the website and online credit card transactions are
transmitted through a secure server. We are committed to handling your personal
information with high standards of information security. We take appropriate
physical, electronic, and administrative steps to maintain the security and
accuracy of personally identifiable information we collect, including limiting
the number of people who have physical access to our database servers, as well
as employing electronic security systems and password protections that guard
against unauthorized access.
Our
website uses encryption technology, like Secure Sockets Layer (SSL), to protect
your personal information during data transport. SSL encrypts ordering
information such as your name, address, and credit card number. Our Customer
Care center and stores also operate over a private, secure network. Please note
that email is not encrypted and is not considered to be a secure means of
transmitting credit card information.
Our Privacy Policy
To
help us achieve our goal of providing the highest quality products and
services, we use information from our interactions with you and other
customers, as well as from other parties. Because we respect your privacy, we
have implemented procedures to ensure that your personal information is handled
in a safe, secure, and responsible manner. We have posted this privacy policy
in order to explain our information collection practices and the choices you
have about the way information is collected and used.
If
you provide information to any of the businesses, stores or web sites owned or
operated by Armstrong Garden Centers, Inc., this information may be combined or
shared between current or future Armstrong Garden Centers, Inc. entities and
subsidiaries. When you provide us your personal information, you consent to the
information practices described in this policy.
This
Privacy Policy may not apply to web sites that are accessible through the
Armstrong Garden Centers, Inc. sites. Our web sites contain links to other
sites operated by third parties. We encourage you to read the privacy policies
of those other sites to learn how they collect, use, share and secure your
information.
As
we continue to develop our website and take advantage of advances in technology
to improve the services we offer, this privacy policy likely will change. We
therefore encourage you to refer to this policy on an ongoing basis so that you
understand our current privacy policy.
Generally,
you may browse our website without providing any personally identifiable
information. However, we may ask you to provide personally identifiable
information at various times and places on this website. In some cases, if you
choose not to provide us with the requested information, you may not be able to
access all parts of this website or participate in all of its features,
pricing, and product selection.
We
may collect the following information:
- name
- mailing address
- phone number
- other contact information
including email address
- demographic information such as
postcode, preferences and interests
- other information relevant to customer
surveys and/or offers
When
online purchases are made billing/shipping information is collected and
protected by www.braintreepayments.com
We
collect the content and information you provide when you sign up for an
account, schedule a delivery or email the company.
For
the exhaustive list of cookies we collect see the List of cookies we
collect section. From
your purchases and other interactions with us, we obtain information concerning
the specific products or services you purchase or use. When you visit this
website, our web server automatically collects anonymous information such as
log data and IP addresses, and may collect general information concerning your
location. We may use the automatically collected information for a number of
purposes, such as improving our site design, product assortments, customer
service, and special promotions.
The
site is not directed to anyone under the age of 13. The site does not knowingly
collect or solicit information from anyone under the age of 13. In the event
that we learn that we have gathered personal information from anyone under the
age of 13 without the consent of a parent or guardian, we will delete that
information as soon as possible. If you believe we have collected such
information, please contact us at:
Armstrong Garden Centers, Inc.
Attn: Privacy Manager
2200 E Route 66, Suite 200
Glendora, CA 91740
(626) 914-1091
How We Use The Information We Collect
While
shopping or taking advantage of services available from Armstrong Garden
Centers, Inc., you may be asked to provide personal information.
Personal
information may be requested when:
- setting up an online account
- scheduling a delivery
- purchasing one of our services
- joining the Armstrong Advantage
program or Play in the Dirt Club
- emailing contact us
We
require this information to understand your needs and provide you with a better
service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to
improve our products and services.
- Fulfill orders
- Administer the Armstrong
Advantage program or Play in the Dirt Club
- Provide customer service
- Improve the website
- We may periodically send
promotional emails about new products, special offers or other information
which we think you may find interesting using the email address which you
have provided.
- From time to time, we may also
use your information to contact you for market research purposes. We may
contact you by email, phone, or mail. We may use the information to
customize the website according to your interests.
Armstrong
Garden Centers, Inc. obtains consumer information from third-party providers in
order to improve the accuracy of our customer database, increase our
understanding of our customers or to identify potential customers. For example,
we get updated addresses from the National Change of Address (NCOA) service to
assist us in having the correct addresses for our customers.
Armstrong
Garden Centers, Inc. does not sell or rent your personal information to third
parties.
Others with Whom We
Share Your Information
Service Providers: We also may disclose information to outside companies that
help us bring you the products and services we offer. For example, we may work
with an outside company to: (a) manage a database of customer information; (b)
assist us in distributing emails; (c) assist us with direct marketing and data
collection; (d) provide us storage and analysis; (d) provide fraud prevention;
and (e) provide other services designed to assist us in maximizing our business
potential. We require that these outside companies agree to keep confidential
all information we share with them and to use the information only to perform
their obligations in our agreements with them.
Other Companies: We may provide information to carefully selected outside
companies when we believe their products or services may be of interest to you.
Business Transitions: We may transfer or share a copy of personal information
about you in the event that Armstrong Garden Centers, Inc. or one of its
properties, affiliates, or subsidiaries goes through a business transition,
such as a merger, being acquired by another company, or selling a portion of
its assets. You will be notified via email or prominent notice on our website
prior to a change of ownership or control of your personal information, if your
personal information will be used contrary to this policy. However, nothing in
this Privacy Policy is intended to interfere with the ability of Armstrong
Garden Centers, Inc. to transfer all or part of its business and/or assets to
an affiliate or independent third party at any time, for any purpose, without
any limitation whatsoever.
Compliance with Law: We may provide access to information when legally required
to do so, to cooperate with police investigations or other legal proceedings,
to protect against misuse or unauthorized use of our website, to limit our
legal liability, and to protect our rights or to protect the rights, property,
or safety of visitors of this website or the public.
Armstrong
Garden Centers, Inc. partners with advertising companies to place our
advertising on publisher websites on the Internet. These advertising companies
collect anonymous information about your visits to our web site. This
technology involves the use of third party cookies that allow them to develop
personalized advertising so that it directly relates to offers that may be of
interest to you. You may choose to opt-out of this service we have with our
third-party advertising partner. We may also use website cookies to provide
similar enhanced online marketing to you based on your interests and
preferences. You may also choose to opt out of these enhanced online marketing
ads.
California
residents who provide personal information in obtaining products or services
for personal, family, or household use are entitled to request and obtain once
a calendar year information about the customer information we shared, if any,
with other businesses for their own direct marketing use. If applicable, this
information would include the categories of customer information and the names
and addresses of those businesses with which we shared customer information for
the immediately prior calendar year.
Your Choices Regarding Use Of The Information
We Collect
Armstrong
Garden Centers, Inc. is an opt-out organization. Once we receive your
information, we may send you marketing communications that contain valuable
offers, promotions and other content. You always have the ability to opt-in or
opt-out of receiving future marketing communications from Armstrong Garden
Centers, Inc.
To
opt-out of or opt-in to receiving marketing communications from Armstrong
Garden Centers, Inc., send an e-mail with your current contact information
to info@armstronggarden.com or send a request with your current
contact information to:
Armstrong Garden Centers, Inc.
Attn: Privacy Manager
2200 E Route 66, Suite 200
Glendora, CA 91740
(626) 914-1091
If
you send an e-mail or letter request, please be sure to include your full name,
address, phone number, e-mail address, Advantage card or Play in the Dirt Club
number (if applicable) and indicate specifically what type of marketing
communication(s) you wish to receive or stop receiving. This will ensure we
identify you correctly in our systems and accurately process your request.
Because
customer lists often are prepared well in advance of an offering (sometimes a
few months before the offer is made), you may continue to receive some offers
after you send us a request not to use your information for specified marketing
purposes. We appreciate your patience and understanding in giving us time to
carry out your request.
Armstrong
Garden Centers, Inc. wants your information and marketing preferences to be
accurate and complete. We provide several different methods for you to update
your personal information. To update your information please email info@armstronggarden.com or send a request to:
Armstrong Garden Centers, Inc.
Attn: Privacy Manager
2200 E Route 66, Suite 200
Glendora, CA 91740
(626) 914-1091
Notice to California
Residents
The information in this section applies to
residents of California. This notice
describes the rights of Californians under the California Consumer Privacy Act
of 2018 ("CCPA").
How We Collect and Use Personal Information
Please see the "Information We Collect" Section to learn more about the types of
information we collect.
Please see the "How
We Use The Information We Collect" Section to learn more about the business and commercial
purposes for which we collect the information.
Please see the "Others with Whom We Share Your Information" Section to learn more about the categories
of third parties with whom we share such information.
We do not sell and, within the last 12 months,
we have not sold, California personal information.
Your Rights and How to Exercise them
California residents have certain rights under
the CCPA. Those rights may only apply in
certain circumstances and may be subject to limitations or exceptions. Those rights include:
· The right to request that we disclose to you:
- The specific pieces of California personal information we have collected;
- The categories of
California personal information we have collected about you;
- The categories of
sources from which the California personal information is collected;
- Our business or
commercial purpose for collecting or selling California personal information;
and
- The categories of
third parties with whom we share California personal information.
· The right to request that we delete California's
personal information about you, which we have collected from you.
You may request to exercise these rights by:
· Calling us toll-free at 1-800-229-1707
· Emailing us at info@armstronggarden.com
As required under applicable law, please note
that we will take steps to verify your identity before granting you access to
information or acting on your request to exercise your rights. We may require you to provide your email
address to verify your identity in response to exercising requests of the above
type. You will, therefore, need access
to your email account to receive our communications necessary to process your
request. Please make sure to check your
spam inbox to ensure these important communications are not missed. We may limit our response to your exercise of
the above rights as permitted under applicable law.
We endeavor to respond to a verifiable
consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we
will inform you of the reason and extension period in writing.
We may not discriminate against you because of
your exercise of any of the above rights or any other rights, subject to the
rights and the obligations under the California Consumer Privacy Act, including
by:
- Denying you goods or services;
- Charging different prices or rates for goods
or services, including through the use of discounts, loyalty program, or other
benefits or imposing penalties;
- Providing you a different level or quality of
goods or services; or
- Suggesting that you will receive a different
price or rate for goods or services or a different level or quality of goods or
services.
However, we may offer you certain financial
incentives permitted by law that can result in different prices, rates, or
quality levels. Any permitted financial
incentive we offer will reasonably relate to your personal information's value
and contain written terms that describe the program's material aspects. Participation in a financial incentive program
requires your prior opt-in consent, which you may revoke at any time.
Under California law, you may designate an
authorized agent to make a request on your behalf. You may make such a designation by providing
the agent with written permission to act on your behalf. We will require the agent to provide proof of
that written permission. As permitted by
law, we may require you to verify your own identity in response to a request,
even if you choose to use an agent.
Cookies, Web Beacons, and How We Use Them
A
cookie is a small file which asks permission to be placed on your computer's
hard drive. Once you agree, the file is added and the cookie helps analyze web
traffic or lets you know when you visit a particular site. Cookies allow web
applications to respond to you as an individual. The web application can tailor
its operations to your needs, likes and dislikes by gathering and remembering
information about your preferences.
We
use traffic log cookies to identify which pages are being used. This helps us
analyze data about web page traffic and improve our website in order to tailor
it to customer needs. We only use this information for statistical analysis
purposes and then the data is removed from the system.
Overall,
cookies help us provide you with a better website, by enabling us to monitor
which pages you find useful and which you do not. A cookie in no way gives us
access to your computer or any information about you, other than the data you
choose to share with us. You can choose to accept or decline cookies. Most web
browsers automatically accept cookies, but you can usually modify your browser
setting to decline cookies if you prefer. This may prevent you from taking full
advantage of the website.
A
"web beacon" or "pixel tag" or "clear gif" is
typically a one-pixel image, used to pass information from your computer or
mobile device to a website.
We
use cookies and web beacons to keep track of what you have in your shopping
cart and to remember you when you return to the website as well as to identify
the pages you click on during your visit to our site and the name of the
website you visited immediately before clicking to our website. We use this
information to improve our site design, product assortments, customer service,
and special promotions. You can, of course, disable cookies and web beacons on
your computer by indicating this in the preferences or options menus in your
browser. However, it is possible that some parts of our website will not
operate correctly if you disable cookies. We may also use web beacons, and
other technologies, to help track whether our communications are reaching you,
to measure their effectiveness, or to collect certain non-personal information
about your computer, device, or browser in order to allow us to better design
future communications to you.
We
may contract with third parties who may use cookies and web beacons and collect
information on our behalf or provide services such as credit card processing,
shipping, promotional services, or data management. We call them our Customer
Care Partners. These third parties are prohibited by our contract with them
from sharing that information with anyone other than us or our other Customer
Care Partners.
Online Account Registration
To
make online shopping faster and easier, you may register on our website. As a
registered customer, you only have to enter your shipping addresses and billing
information once; they will be securely stored with us for your future use.
Using your name and a password of your choice, you may access your account
online at any time to add, delete, or change information. If you are using a
public computer, we strongly encourage you to Sign Out when you finish
shopping. Your information will still be stored with us but it will not be
accessible to anyone else from that computer.
Emails
You
will receive promotional emails from us only if you have asked to receive them.
If you do not want to receive email from our company you can click on the
"Unsubscribe" link at the bottom of any email communication sent by
us. Please allow us 3 business days from when the request was received to
complete the removal, as some of our promotions may already have been in process
before you submitted your request.
List of cookies we collect
The
table below lists the cookies we collect and the information they store.
COOKIE name |
COOKIE Description |
CART |
The association with your shopping cart. |
CATEGORY_INFO |
Allows pages to be displayed more quickly. |
COMPARE |
The items that you have in the Compare
Products list. |
CUSTOMER |
An encrypted version of your customer id. |
CUSTOMER_AUTH |
An indicator if you are signed into the
store. |
CUSTOMER_INFO |
An encrypted version of the customer group
you belong to. |
CUSTOMER_SEGMENT_IDS |
Stores your Customer Segment ID |
EXTERNAL_NO_CACHE |
A flag that, indicates whether caching is on
or off. |
FRONTEND |
Your session ID on the server. |
GUEST-VIEW |
Allows guests to edit their orders. |
LAST_CATEGORY |
The last category you visited. |
LAST_PRODUCT |
The last product you looked at. |
NEWMESSAGE |
Indicates whether a new message has been
received. |
NO_CACHE |
Indicates whether it is allowed to use
cache. |
PERSISTENT_SHOPPING_CART |
A link to information about your cart and
viewing history if you have asked the site. |
RECENTLYCOMPARED |
The items you recently compared. |
STF |
Information on products you emailed to
friends. |
STORE |
The store view or language you have
selected. |
USER_ALLOWED_SAVE_COOKIE |
Indicates whether a customer authorized
cookies. |
VIEWED_PRODUCT_IDS |
The products that you recently looked at. |
WISHLIST |
An encrypted list of products added to your
wish list. |
WISHLIST_CNT |
The number of items in your wish list. |
Acceptance
By
using this website, you accept the policies set forth in this Privacy Policy.